AGENZIA IMMOBILIARE COLLINI

RESERVATION Clients are able to make reservations direct to the agency, by phone, fax or e-mail. PRICES In the price of apartment are included the use of a furnished apartment, including kitchen equipment, pillows and blankets, all costs (agency, hot water, electricity, tourist tax, etc.) The apartments are not provided of tablecloths, towels and bed sheets. Towels and bed sheets can be rented from the agency, cost Euro 15,00 p/person Not included car box (on request Euro 70,00 p/week) and TV (no SAT) Euro 25,00 p/week. ARRIVAL AND DEPARTURE The arrival day the guest can take the keys and pay the rest of balance in our office in Via Cima Tosa 26, from 3 p.m. to 7 p.m. Please inform the agency timely in case of any lateness by phone. Apartments and parking must be left no later than 10 a.m. For departures outside the office time (previously agreed with the agency) the keys must be left into the key-box outside the agency. In case of delayed arrival or advanced departure will be charged the total amount for the whole period indicated in the booking. DEPOSIT The Agency has the right to ask a deposit of Euro 200,00 IN CASH to guarantee the rule of conduct and the proper use of the apartments. The deposit will be returned on departure date only after an accurate check of the apartment. The deposit will be kept in case the guests, at departure, leave the kitchen, fridge, pots, cutlery, plates or glasses not properly washed or damaged. HOUSE RULES The housing of more persons in the flat than indicated in the catalogue (beds number) or contract is strictly forbidden. Children are counted as adults. Any change of the number of the persons occupying the apartment must be previously agreed with the Agency. Pets are only allowed, if the house rules permit them and after agreement with the agency. A deposit of minimum Euro 200,00 will be obligatory asked and also a fee of Euro 50,00 for extra cleaning . The keeping of a pet without notification entitles the agency to terminate the contract without any refund. Smoking in the apartments is absolutely forbidden. Our staff is authorized to enter in the apartments for any repairs and maintenance, also during your absence. CLEANING OF THE APARTMENT The apartments have to be left cleaned. The final cleaning are included in the price but all bottles, boxes and litter have to be removed, glasses and pans have to be cleaned and the fridge has to be cleaned and left open. CAR PARKING Each apartment has only one parking fee on request, costs Euro 70,00 p/week. Parking places and box autos are made for normally cars and the possibility to park minivan, SUV, camper or vans with special heights or size is not guaranteed. If the guest park his car in a fee parking, the agency does not give any refund. CUSTOMERS OBLIGATIONS The agency can not be held responsible in the following cases: accidents, burglaries, any other inconvenience like: malfunction of central heating or any other electrical device like digital TV, roof antennae, lift, or if the reserved parking lot is unfortunately occupied by third parties. Please contact the agency for any problem, we will do our best to solve it. Any damage claims must be submitted directly with the agency. The cooking gas supply is made by gas cylinder. Please contact the agency when the bottle of gas is empty. It will be changed as soon as possible. The service is available only in opening hours of our office. The apartments are not insured in case burglary. Please be sure to take care of your objects of value not leaving them unobserved anywhere. Please do not leave any electrical item plug in when not using it. The agency is the agent between customer and owner of the flat, which means that the contract is made between those two parties. In special unexpected cases the agency can replace the apartment with another of equivalent or better category without extra charge for the customer. Any request about floor, number, site, cannot be guaranteed. Any legal dispute has to be brought before the court of justice in Trento. ACCEPTION BY MAKING THE RESERVATION: THE CLIENT ACCEPT FORMALLY THE CONDITIONS STATED ABOVE.